Return Policy

We want you to love your Kibra pieces. If something isn’t quite right, most full-price items are eligible for return for a refund or Kibra gift card.

Eligibility

• Returns are accepted within 30 days of the delivery date shown on your tracking.
  
• Items must be unworn, unwashed, and unaltered, with all original tags and packaging attached and no signs of damage (no stains, makeup, deodorant marks, perfume, pet hair, or pulls).
  
• For bottoms and intimates, the hygiene liner must be intact.
  
• A proof of purchase (order confirmation or receipt) is required for all returns.
  

Refunds & Gift Cards

• Eligible items can be refunded to your original method of payment or to a Kibra gift card for future purchases.
  
• If you choose a gift card, it does not expire and can be used on any future order.
  
• Original shipping fees, duties, and taxes (where applicable) are non-refundable.
  

Exchanges

• At this time, exchanges are processed as a return + new purchase.
  
• You can return your original item and place a new order, or choose a Kibra gift card to use toward your next size or style.
  

Non-Returnable / Final Sale Items

• Items marked “Final Sale”, gift cards, and personalized or customized items are not eligible for return, refund, or store credit.
  
• For hygiene reasons, certain accessories (such as socks, hair accessories, or water bottles) may also be final sale where noted on the product page.
  

Condition of Returned Items

• All returned items are inspected once received.
  
• Kibra reserves the right to reject returns that do not meet the conditions above and to send them back to you.
  

How to Start a Return

• To start a return or request store credit, please use the “Start a Return or Exchange” button on this page and follow the steps, or contact our customer service team at contact@kibraofficial.com.

Yes! Orders worldwide are eligible for free returns.

Please submit your return request using the form/button above.

Our team will review it and get back to you as soon as possible with the return address and detailed return instructions.

Please do not mail your items back before receiving our confirmation.